Development Systems Senior Associate

“If we can get one child adopted into a loving family, all our work will be worth it.”

– Dave Thomas

Join us as we champion our mission to dramatically increase the number of adoptions of children waiting in North America’s foster care systems. We’ve helped to find safe, permanent homes for more than 16,000 young people across the United States and Canada, but our mission is not complete. Invest your career in making a difference and join the Dave Thomas Foundation for Adoption’s team.

We offer a supportive workplace where you can make an impact. We are dedicated to creating a diverse, inclusive and equitable work environment for Foundation staff, while advocating for measurable change toward racial equity within the child welfare system.

We are looking for a collaborative and detail-oriented Development Systems Senior Associate to join our development operations team located in Dublin, Ohio. In this role you will serve as the technical and operational lead for the Foundation's customer service relationship management system (CRM), ensuring accurate and reliable donor data management across fundraising activities. You will play a key role in enabling actionable insights through analytics and dashboards. If you’re ready to apply your analytical expertise to create structured data models, support donor data systems and automate workflows that support fundraising decision-making and operational excellence, we’d encourage you to learn more and apply.

Key Deliverables

1. Build and maintain the Foundation’s CRM infrastructure to support reliable, scalable donor and fundraising operations

• Support the configuration and ongoing administration of the CRM, including custom objects, properties, pipelines, workflows, automations and user permissions
• Develop and optimize workflows, automations and integrations to improve efficiency and data flow across systems

2. Manage CRM system operations and data integrity to ensure stability, reliability and effective daily functionality

• Oversee ongoing CRM administration including user access, system configuration updates and data flow across systems

3. Build and maintain reporting tools, dashboard and KPI models to enable data-informed decision making

• Develop and maintain Qlik Sense dashboards, data models, reporting tools and KPIs to provide insights for development efforts
• Support teams in defining reporting needs, metrics and KPIs across the development operations department.

4. Provide system support and training to ensure consistent use of CRM tools

What You Bring

• Bachelor’s degree in computer science, statistics, data analytics or a related field
• 4+ years of experience in CRM administration, data operations or analytics, HubSpot preferred
• Experience with BI tools (Qlik Sense preferred, or Tableau/Power BI equivalent)
• Working knowledge of SQL, data transformation and data pipeline concepts (ETL/ELT)
• Knowledge of data privacy regulations (GDPR, CAN-SPAM, etc.) preferred
• Experience in nonprofit, fundraising or donor data environments preferred

Our Benefits

At the Foundation, our team is committed to providing unwavering dedication to change the journey for children lingering in foster care. We value each member of our team and we are committed to taking care of you. Beyond joining our talented team and the opportunity to make a difference, we are proud to offer our employees a competitive compensation and benefits program, including:

• Flexible, hybrid schedule arrangement for most positions allowing employees to choose to work from home up to two days a week
• First day of hire medical, dental and vision insurance coverage for you and your family
• Employer-funded health reimbursement account (HRA). The HRA is a tax-advantaged account, funded solely by the employer to help you pay for medical expenses
• Employer-paid basic life insurance, short-term disability and long-term disability
• Eligibility for a 403(b)-retirement match program up to 5%
• Adoption-Friendly Workplace providing financial benefits and paid time off for adoptive parents
• Generous paid time off, including paid holidays, paid personal, vacation and sick days as well as parental leave, adoption leave and foster care leave
• A connected team environment that embraces a commitment to diversity, equity and inclusion
• Career advancement opportunities and continued education
• A comprehensive offering of additional voluntary benefits!

The Dave Thomas Foundation for Adoption is an equal employment opportunity employer and does not discriminate against any employee or applicant based on race, color, religion, religious beliefs, political affiliation, creed, HIV/AIDS status, ethnicity, sex, age, national origin, ancestry, disability, sexual orientation, gender, gender identity, gender expression, pregnancy, marital status, familial status, veteran/military status, predisposing genetic characteristics, domestic violence victim status, prior arrest or any other category protected by applicable law. Any employee who engages in such conduct is subject to disciplinary action, up to and including discharge.