The Dublin Chamber of Commerce Lunch & Learn Series is designed to offer professional counsel on a variety of topics of interest to businesses. Sessions feature local business experts who are available to share tips, offer professional guidance and answer questions.
This session will discuss "Exceptional Service - Plus One! The More We Do for Our Customers - The More they Will Do for Us!"
World Class Customer Service is more that just exceeding our customers expectations…It’s REALLY all about the relationships we build with our customers. It all begins with OUR attitude toward our customers and how we perceive them as important. Do WE have the proper attitude toward service?
In what way can we help our customers to understand that they ARE important? How do we handle customer complaints – especially if it truly is our error? This is a program for everyone who interacts with customers or clients.
About the presenter: Bob Allen, President and CEO of Dale Carnegie Training of Central Ohio
Bob Allen has been associated with Dale Carnegie Systems® for over 25 years. He is a multi-certified trainer and is President and CEO of Dale Carnegie Training of Central Ohio.
Bob Previously served as Vice President of Sales and General Manager where he was personally responsible for leading training consultants for the Pennsylvania, Ohio, NY and WV Regions of JR Rodgers & Associates, Inc., that region’s exclusive Dale Carnegie Systems® provider.
Bob is a veteran of the United States Coast Guard having served on the Helicopter Rescue Team. He holds a BA in Communication Education and a Master’s in Communication Research from West Virginia University.
As a Performance Coach, Bob has worked with many major corporations throughout central New York, Pennsylvania, Ohio, and West Virginia. His experience and technical facility have made him particularly adept at designing and presenting customized training programs aimed specifically at enabling organizations to meet the needs and challenges of today’s ever-changing business environment.
Bob currently leads a team of performance coaches attaining the distinction as one of the fastest growing Dale Carnegie franchises in North America!
Sessions are subject to change without notice. By attending a Chamber event you are granting permission to the Dublin Chamber of Commerce, the Dublin Chamber Civic Foundation and anyone authorized by the Chamber to have unlimited right, without charge, to use your likeness in photos, videos, recordings and in all media now known or hereafter created to be used and distributed in perpetuity for promotional and publicity purposes. By attending an event you agree to release the Dublin Chamber of Commerce and Dublin Chamber Civic Foundation, their staff,board of directors, members and their partners from any liability.