The Dublin Chamber of Commerce Lunch & Learn Series is designed to offer professional counsel on a variety of topics of interest to businesses. Sessions feature local business experts who are available to share tips, offer professional guidance and answer questions.
About the Session:
Every time one of your employees comes into contact with a customer, that person can either have a positive or negative impression on your business. At this session, Nicholas LaRocca will share his insights from 20 years of experience ensuring visitors to the Memorial Tournament and the world-renowned Muirfield Village Golf Club receive top-notch service. You will learn best practices and practical tools you can use for positive customer experiences that will allow you to gain the competitive edge. Topics include anticipating requests−
the answer is yes so what is the question−
turning complaining customers into company advocates, defusing tense situations and insuring first-time buyers become repeat customers.
About the speaker:
Nicholas started working at Muirfield Village Golf Club as an intern in 1997 and was named General
Manager and Chief Operating Officer in 2010. Nicholas is very involved with the Club Managers Association of America (CMAA) and serves on the Board of Governors for the Club Foundation. Nicholas has served on many CMAA committees at the national level and is a past board member of the Ohio Valley Chapter. In 2010, the LaRocca Family Executive Scholarship was created to honor commitment to professional development and continued support of The Club Foundation and CMAA. Nicholas is a member of the Chaîne des Rôtisseurs, National Golf Course Owners Association, National Club Association and the United States Golf Association. He is the president of the Jack Nicklaus Museum and a member of the Board of Directors for the OhioHealth Dublin Methodist Hospital Foundation.
Sessions are subject to change without notice. By attending a Chamber event you are granting permission to the Dublin Chamber of Commerce, the Dublin Chamber Civic Foundation and anyone authorized by the Chamber to have unlimited right, without charge, to use your likeness in photos, videos, recordings and in all media now known or hereafter created to be used and distributed in perpetuity for promotional and publicity purposes. By attending an event you agree to release the Dublin Chamber of Commerce and Dublin Chamber Civic Foundation, their staff,board of directors, members and their partners from any liability.