Quantum Health, a leading healthcare navigation and care coordination company, celebrates its 25th year with the prestigious 2024 Silver Stevie Award for Front-Line Member Service Team of the Year. This recognition, presented by the Stevie Awards for Sales and Customer Service, honors Quantum Health's front-line customer service team, known as Healthcare Warriors®, for their dedication and excellence in supporting over 500 employer clients and 3.1 million members and their families.
Over 2,300 nominations from organizations worldwide were evaluated in this year’s competition, with finalists chosen by specialized judging committees. Quantum Health's unique member-centric model utilizes technology, data-driven insights, and effective communication to optimize health outcomes and deliver a seamless healthcare experience.
Healthcare Warriors proactively engage with members early in their healthcare journey using Quantum Health’s proprietary Real-Time Intercept® (RTI), ensuring timely access to care with empathy and compassion. This approach drives better member outcomes, increased benefits utilization, and significant cost savings for employers, with an average annual cost reduction of 5.9% claims cost after one year.
Quantum Health's commitment to excellence is reflected in its 84%-member household engagement rate and consistently high NPS® scores. The company's Healthcare Warriors embody its mission of ensuring that no one navigates their healthcare journey alone, making a tangible impact on member satisfaction and overall healthcare experience.
For more information read here: Quantum Health Receives Silver Stevie® Award as Healthcare Navigation Member Service Team of the Year for Fourth Year in a Row | Business Wire
